Terms & Conditions


Refund and Returns Policy: We guarantee 100% satisfaction for all users of our product. If you are unsatisfied with the results obtained from using HairFree, you may return the product, fully used or partially used, for a full refund, within 60 days of receiving the order.  Shipping charges paid when you placed your order wil also be refunded. We cannot accept requests for a refund unless we receive the product back, either partially used or fully used. We only authorise one refund per customer.  In the event of a customer making multiple returns and refunds from the same or similar name, address, payment source, account or variations thereof, we reserve the right of refusal and/or compensation for monetary loss. Customers who request a refund on a pack of 10 tubes must return at least 50% of the tubes unused on the basis that user tests show that five tubes is sufficient to show a reduction in hair growth and proof that the product is working as advertised.

To implement the returns and refund procedure you must first request a Returns Authorisation Validation Number (RAV Number).  To request this number please send an email (Subject: HairFree RAV Number Request) to: info@hairfreesales.com.  We will issue your RAV Number together with full instructions on returning your products.  Please DO NOT return your products without first receiving a RAV Number as this could invalidate your rights.  You should use UPS, FEDEX, USPS Mail or an established international shipping provider and obtain a shipping/postage receipt and tracking number.

Cancelation Policy: If you wish to cancel your order please contact us at service@hairfreesales.com as soon as possible. If your order has not been dispatched we will issue a full refund immediately. If your order has already been dispatched we will issue a refund on the return of the package. You may refuse to accept delivery. It will then be returned to HairFree without charge to the customer. We will issue a full refund once the package has been returned to us.

Worldwide Shipping: We dispatch our orders within 24 hours of receiving them. Orders are shipped by Registered Mail. You will receive a Tracking Number once your order has been shipped and full details of how to track the package.

Orders normally take  7 – 21 days to arrive depending upon the country of destination. Please be advised international orders can sometimes be delayed in customs. Orders to India can take up to 30 day due to Indian Customs delays. Orders might incur import duties and taxes but this is rare. If duties and taxes are imposed on your order, they are due at time of delivery. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

Non-Delivery of Package: All our packages are shipped by Registered Mail and have a Tracking Number. In the unlikely event of your order being lost in the post we will re-ship. We do not refund items lost in the post but re-ship the order free of charge.

Privacy Policy: We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. HairFree respects, and is committed to protecting, your privacy and will only process your personal information in accordance with international data protection regulations. We do not sell, rent or loan any customer data. When you visit our website we collect personal information such as your name, address, telephone number and email address as provided by you when you place an order with us and enter your payment card details. We do not store credit card details nor do we share customer details with any 3rd parties.

Legal Statement: All trademarks, service marks, and trade names, and logos are proprietary to HairFree, and this website. Except as otherwise provided herein, you may not reproduce, perform, create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from this Site without prior written permission. However, you may download or make one copy of the Site Materials, and other downloadable items displayed on the Site, for personal, non-commercial home use only provided all copyright and other notices contained in the Site Materials are left intact. Any modification of the Site Materials, or any portion thereof, or use of the Site Materials for any other purpose constitutes an infringement of HairFree’s copyrights and other proprietary rights. Use of the Site Materials on any other Web site or other networked computer environment is prohibited without prior written permission.

FDA Required Disclaimer: The statements and products shown on this website have not been evaluated by the US Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Those seeking treatment for a specific disease should consult a qualified physician prior to using our products if possible. This product should be used as instructed by the manufacturer.

Health Disclaimer: This website provides general information about health and hair removal.The website’s content is not a substitute for direct, personal, professional medical care and diagnosis. The information contained within is not intended to provide specific physical or mental health advice, or any other advice whatsoever, for any individual or company and should not be relied upon in that regard. The periods of hair growth deactivation will vary according to individual conditions. The supplier is not responsible for variations in the efficacy of the product due to factors relating to individual users. There may be risks associated with the products and services mentioned on this website for people in poor health or with pre-existing physical or mental health conditions. Because these risks exist, you will not participate in such activities if you are in poor health or have a pre-existing mental or physical condition. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such activities. Facts and information are believed to be accurate at the time they were placed on this website. All data provided in this website is to be used for information purposes only. Products described are only offered in jurisdictions where they may be legally offered. Information provided is not all-inclusive, and is limited to information that is made available and such information should not be relied upon as all-inclusive or accurate. Testimonials, case studies, and examples found on this website are not intended to represent or guarantee that anyone will achieve the same or similar results. If we have disclosed typical results. However, you should always perform due diligence and not take such results at face value. We are not responsible for any errors or omissions in typical results information supplied to us by other reputable third parties. If a product or service is new, you understand that it may not have been available for purchase long enough to provide an accurate results history.

Business Name: HairFree

Contact us:
Customer Service: service@hairfreesales.com
Corporate: sales@hairfreesales.com