How to order
Select the products you wish to purchase from the shop page: https://hair-free-hair-remover.com/products/

Shipping
Your order will be shipped free of charge to any address in the world by USPS First Class Registered Mail. Delivery is 5 – 18 days. You will be sent a tracking number as soon as the package is shipped, usually within 48 hours.

Pay by credit card or PayPal
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal payments.

No Auto-ship payments or Recurring payments
We do NOT offer auto-ship programs. We will only debit your card or PayPal account once for a one-time purchase. We only take payment and ship products when you place an order via our shopping cart.

If you don’t want to order online just send cash with a note telling us which products you would like. Don’t forget to include your name, shipping address, phone number and email address. We’ll let you know when we receive your cash and ship your order the following day.

Pricing & currency conversions
The total of the order transaction will be converted to US$ for payment. You will see this total price at the shopping cart and checkout pages. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.

Payment difficulties
Make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn’t match, the transaction will not go through, as we have a very secure payment process. If your payment does not get authorised select the PayPal payment option on the checkout page. You don’t need a PayPal account as you can use your credit/debit card. If you still have problems let us know which products you require and we will email you a custom invoice.

Payment safety
No card information is ever saved at Hairfree and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though WorldPay Payments and PayPal which is a secure form of payment. Used by millions of people daily, WorldPay and PayPal are heavily encrypted third party-payment processors.

Refunds
To qualify for a full refund the customer must return the full or partly used tubes within 65 days to the Hairfree Global distribution Centre. The cost of returning the goods is the responsibility of the customer.

Returns Authorisation
To implement the returns and refund procedure you must first request a Returns Authorisation Validation Number (RAV Number). To request this number please send an email (Subject: Hairfree RAV Number Request) to: info@hairfreesales.com. We will issue your RAV Number together with full instructions on returning your products. Please DO NOT return your products without first receiving a RAV Number as this could invalidate your rights. You should use UPS, FEDEX, USPS Mail or an established international shipping provider and obtain a shipping/postage receipt and tracking number. Products should be returned to our Global Distribution Centre.

Lost package/Replacement
In the event of a package being lost or missing we will reship the order without charge. If you require a product replacement because of a Hairfree error (product damaged in transit, wrong product shipped, faulty device/container product) please send us back your products within 30 days of delivery. We will refund the cost of shipping and send you a replacement order free of any charges.

Multiple returns/refunds
If a customer places multiple orders we reserve the right to refund only one order on the basis that the customer has previously evaluated the product and is satisfied with the results before placing a second order. In the event of a customer fraudulently making multiple returns and refunds from the same or similar address, payment source, account or variations thereof, we reserve the right of refusal and compensation. In the event of a customer returning four or more empty tubes we reserve the right to refund only the unused portion of the order on the basis that four tubes is sufficient product to test the efficacy of Hairfree.

Payment of Refund
Payment of a refund will be made against the original credit/debit card/PayPal account used. Please allow up to 14 days for the products to be returned and a further five days for your refund to be processed. It may take up to 30 days for the payment to appear on your bank statement.

Secure Shopping Guarantee
We take payment security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential. We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

You can track the progress of your order at any of these sites. Input the tracking number to check the progress of your package:

Deliveries to USA are made by USPS:
https://tools.usps.com/go/TrackConfirmAction!input.action

You can also teach USA deliveries here:

https://www.17track.net/en

Deliveries to EUROPE & CANADA are made by DHL:
https://www.aftership.com/en/courier/dhl-global-mail

Deliveries to the Rest of the World check these sites:
https://www.17track.net/en

You can also track your package by visiting the Track & Trace page of you local mail provider and inputting the Tracking Number.

Occasionally some items may be delayed if held by customs for additional inspection. Once an item clears customs, it is handed over to your local mail service for delivery.

95% of our packages are delivered without any Customs Duty being levied. Whilst we cannot guarantee that you will not be charged, it will be most unusual if you are charged Customs Duty.

Unfortunately, we have no control over the Customs Authorities in individual countries.

In the unlikely event of you being asked to pay Customs Duty, this is the responsibility of the customer.

99% of our packages are delivered without any Customs Duty being levied. Whilst we cannot guarantee that you will not be charged, it will be most unusual if you are charged Customs Duty.

Unfortunately, we have no control over the Customs Authorities in individual countries.

In the unlikely event of you being asked to pay Customs Duty, this is the responsibility of the customer.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Once an order is placed it immediately goes through to our warehouse for packing and shipping. Therefore it is not usually possible to cancel or change your order or to change the shipping address. If you decide to cancel your order or change your shipping address, please write to us at service@hairfreesales.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.

If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. For more information on how to return your order please write to us at service@hairfreesales.com

All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact you local USPS office.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address but you do not have the package.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. In some rare cases, your order may be delivered to a local post office for pick-up, especially if you weren’t home at the time of delivery and there was no secure location for your package to have been left.

Check your shipping address

We recommend to double check the shipping address you checked out with to ensure it was input as intended. Make sure that the home number and unit number (if applicable) are correct.

Kindly note, in the instance that an incorrect shipping address was provided to us, Hairfree cannot be held accountable for mis-delivered packages. Customers are responsible for ensuring that all information provided to us at check-out is correct. If you believe your package was delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package on your behalf.

Otherwise, keep an eye on the tracking information provided to see if it updates to show the package is being returned to sender. If this is the case, please email us at service@hairfreesales.com with your order number and we’ll be happy to ship you out another set to your intended address.

Check with everybody in your house and neighbours

When a package is delivered, most carriers will simply deliver it to the address provided on the shipping label, and not necessarily to the recipient listed. Therefore, please check with your household members as there is a chance someone else may have accepted the package on your behalf.

We also recommend to check with your neighbours to see if anyone has accepted the package for you.

Check your mailbox and areas around your house

In most cases, the carrier will specify on your tracking link where the package was delivered to (a mailbox, the front door, etc). We still recommend, however, to check all possible areas as to where it could have been delivered to in order to rule out the other options. Please check your mailbox and any safe drop areas around the parameters of your home.

What does safe drop mean? Safe drop refers to any locations around your household premises where your package may be deemed better hidden from passersby by the individual delivering your package. Please check around your porch, near your garage, and backyard entrance to see if the package is there.

Business addresses – missing package

If your shipping address is to a business, there’s a very good chance it was delivered to somewhere and/or someone else, especially if it is a large building with multiple different businesses. Please check with your mail room, front desk, and security guard to see if anyone has accepted the package for you.

Apartment buildings – missing package

In many instances for apartment buildings, the package will be delivered not to your front door, but to concierge or security. Please check with your building’s front desk or management office to inquire if they have received your package.

Contact your local post office

There’s a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being ‘Delivered’. We recommend to contact three local post offices of the carrier used to ship your order to inquire if they’re holding your package. Be sure you’re contacting the number of that exact post office, and not the general support line of USPS.

Wait 24 – 48 hours for delivery

On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-48 hours for your package to deliver or for the carrier to issue another update.

If you have done all of the above and still do not have your package, please email us at service@hairfreesales.com with your order number and we’ll be happy to help you further.