Accepted payment methods

How to order
Select the products you wish to purchase from the shop page: https://hair-free-hair-remover.com/products/

Shipping
Your order will be shipped free of charge to any address in the world by USPS First Class Registered Mail. Delivery is 5 – 18 days. You will be sent a tracking number as soon as the package is shipped, usually within 48 hours.

Pay by credit card or PayPal
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal payments.

Pay by Check or Money Order
You can pay for Hairfree by Check and Money Order sent by mail in US$ drawn on a US bank. Get an extra 5% discount when you pay by Check/Money Order with Promo Code: mycheck. Mail your Check/Money Order to:

Hairfree Laboratories Ltd., Dept. 9805, PO Box 30516, Lansing, MI, 48909-8016, USA.

Make Check/Money payable to: Hairfree Laboratories Ltd., Write your name, address, order number on the back. Customers outside US (from India, Africa, etc) can send a Bank issued check in US$.

If you don’t want to order online just send your check with a note telling us which products you would like. Don’t forget to include your name, shipping address, phone number and email address. We’ll let you know when we receive your check and ship your order the following day.

Pay by Cash
We accept cash payment in US$ sent by mail.  We will ship your order when we receive payment. Get an extra 5% discount when you pay in cash with Promo Code: mycashPlease send cash (US$ notes only rounded up to the nearest $ bill) to our Secure Lockbox. Do not send coins. We recommend using a Tracked Mail service. We will confirm receipt of cash by email and then ship your order. Include your name, address, order number. Mail to our Secure Lockbox at:

Hairfree Laboratories Ltd., Dept. 9805, PO Box 30516, Lansing, MI, 48909-8016, USA.

Please note: We do NOT offer a Cash on Delivery service.

No Auto-ship payments or Recurring payments
We do NOT offer auto-ship programs. We will only debit your card or PayPal account once for a one-time purchase. We only take payment and ship products when you place an order via our shopping cart.

If you don’t want to order online just send cash with a note telling us which products you would like. Don’t forget to include your name, shipping address, phone number and email address. We’ll let you know when we receive your cash and ship your order the following day.

Pricing & currency conversions
The total of the order transaction will be converted to US$ for payment. You will see this total price at the shopping cart and checkout pages. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.

Payment difficulties
Make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn’t match, the transaction will not go through, as we have a very secure payment process. If your payment does not get authorised select the PayPal payment option on the checkout page. You don’t need a PayPal account as you can use your credit/debit card. If you still have problems let us know which products you require and we will email you a custom invoice.

Payment safety
No card information is ever saved at Hairfree and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though WorldPay Payments and PayPal which is a secure form of payment. Used by millions of people daily, WorldPay and PayPal are heavily encrypted third party-payment processors.

Payment by bank transfer
We accept payment by direct bank transfer. Please ask for details of this payment option.

Refunds and returns

Refunds
To qualify for a full refund the customer must return the full or partly used tubes within 65 days to the Hairfree Global distribution Centre. The cost of returning the goods is the responsibility of the customer.

Returns Authorisation
To implement the returns and refund procedure you must first request a Returns Authorisation Validation Number (RAV Number). To request this number please send an email (Subject: Hairfree RAV Number Request) to: info@hairfreesales.com. We will issue your RAV Number together with full instructions on returning your products. Please DO NOT return your products without first receiving a RAV Number as this could invalidate your rights. You should use UPS, FEDEX, USPS Mail or an established international shipping provider and obtain a shipping/postage receipt and tracking number. Products should be returned to our Global Distribution Centre.

Lost package/Replacement
In the event of a package being lost or missing we will reship the order without charge. If you require a product replacement because of a Hairfree error (product damaged in transit, wrong product shipped, faulty device/container product) please send us back your products within 30 days of delivery. We will refund the cost of shipping and send you a replacement order free of any charges.

Multiple returns/refunds
If a customer places more than one order within the 30 day guarantee period we reserve the right to refund only the first order on the basis that the customer has previously evaluated the product and is satisfied with the results before placing a second order. In the event of a customer fraudulently making multiple returns and refunds from the same or similar address, payment source, account or variations thereof, we reserve the right of refusal and compensation. In the event of a customer returning four or more empty tubes we reserve the right to refund only the unused portion of the order on the basis that four tubes is sufficient product to test the efficacy of Hairfree.

Payment of Refund
Payment of a refund will be made against the original credit/debit card/PayPal account used. Please allow up to 14 days for the products to be returned and a further five days for your refund to be processed. It may take up to 30 days for the payment to appear on your bank statement.

Secure SSL checkout

Secure Shopping Guarantee
We take payment security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential. We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

Track your order

You can track the progress of your order at any of these sites. Input the tracking number to check the progress of your package:

Deliveries to USA are made by USPS:
https://tools.usps.com/go/TrackConfirmAction!input.action

You can also teach USA deliveries here:

https://www.17track.net/en

Deliveries to EUROPE & CANADA are made by DHL:
https://www.aftership.com/en/courier/dhl-global-mail

Deliveries to the Rest of the World check these sites:
https://www.17track.net/en

You can also track your package by visiting the Track & Trace page of you local mail provider and inputting the Tracking Number.

Occasionally some items may be delayed if held by customs for additional inspection. Once an item clears customs, it is handed over to your local mail service for delivery.

95% of our packages are delivered without any Customs Duty being levied. Whilst we cannot guarantee that you will not be charged, it will be most unusual if you are charged Customs Duty.

Unfortunately, we have no control over the Customs Authorities in individual countries.

In the unlikely event of you being asked to pay Customs Duty, this is the responsibility of the customer.

Customs duties

99% of our packages are delivered without any Customs Duty being levied. Whilst we cannot guarantee that you will not be charged, it will be most unusual if you are charged Customs Duty.

Unfortunately, we have no control over the Customs Authorities in individual countries.

In the unlikely event of you being asked to pay Customs Duty, this is the responsibility of the customer.