Returns

returns

RETURNS

You have 60 days to try HairFree.  This is sufficient time for you to experience the long-term hair reduction effects of the product.  In the unlikely event of you not being 100% delighted with the results you can return the product for a full refund.We accept the return of full, used, partly used, or empty tubes.  We cannot issue a refund without return of the original product.  To return the products you must request a RAV Number – Returns Authorisation Validation Number.  Cost of returning products is the responsibility of the customer.  We refund the original shipping cost together with the full cost of your order.

RETURNS AUTHORISATION

To implement the returns and refund procedure you must first request a Returns Authorisation Validation Number (RAV Number).  To request this number please send an email (Subject: HairFree RAV Number Request) to: info@hairfreesales.com.  We will issue your RAV Number together with full instructions on returning your products.  Please DO NOT return your products without first receiving a RAV Number as this could invalidate your rights.  You should use UPS, FEDEX, USPS Mail or an established international shipping provider and obtain a shipping/postage receipt and tracking number. Products should be returned to our Global Distribution Centre in Hong Kong.

REPLACEMENT

If you require a product replacement because of a HairFree error (product damaged in transit, wrong product shipped, faulty device/container product) please send us back your products within 30 days of delivery. We will refund the cost of shipping and send you a replacement order free of any charges.

MULTIPLE RETURNS/REFUNDS

In the event of a customer fraudulently making multiple returns and refunds from the same or similar address, payment source, account or variations thereof, we reserve the right of refusal and compensation.

PAYMENT OF REFUND

Payment of a refund will be made against the original credit/debit card/PayPal account used.  Please allow up to 14 days for the products to be returned and a further five days for your refund to be processed.  It may take up to 30 days for the payment to appear on your bank statement.

The foregoing information consists of part of our Standard Terms of Business.