Shipping Your order will be shipped free of charge to any address in the world by International Registered Mail. Delivery is 5 – 18 days. You will be sent a tracking number as soon as the package is shipped, usually within 48 hours.
Payment options We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal payments.
No Auto-ship payments or Recurring payments We do NOT offer auto-ship programs. We will only debit your card or PayPal account once for a one-time purchase. We only take payment and ship products when you place an order via our shopping cart.
Pricing & currency conversions The total of the order transaction will be converted to US$ for payment. You will see this total price at the shopping cart and checkout pages. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.
Payment difficulties Make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn’t match, the transaction will not go through, as we have a very secure payment process. If your payment does not get authorised select the PayPal payment option on the checkout page. You don’t need a PayPal account as you can use your credit/debit card. If you still have problems let us know which products you require and we will email you a custom invoice.
Payment safety No card information is ever saved at Hairfree and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though WorldPay Payments and PayPal which is a secure form of payment. Used by millions of people daily, WorldPay and PayPal are heavily encrypted third party-payment processors.
Payment by bank transfer We accept payment by direct bank transfer. Please ask for details of this payment option.
Secure SSL Checkout
Secure Shopping Guarantee We take payment security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential. We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.
Refunds & Returns
Refunds To qualify for a full refund the customer must return the used, empty, partly used, or full tubes to the Hairfree Global Distribution Centre. The cost of returning the goods is the responsibility of the customer.
Returns Authorisation To implement the returns and refund procedure you must first request a Returns Authorisation Validation Number (RAV Number). To request this number please send an email (Subject: Hairfree RAV Number Request) to: [email protected] We will issue your RAV Number together with full instructions on returning your products. Please DO NOT return your products without first receiving a RAV Number as this could invalidate your rights. You should use UPS, FEDEX, USPS Mail or an established international shipping provider and obtain a shipping/postage receipt and tracking number. Products should be returned to our Global Distribution Centre.
Replacement If you require a product replacement because of a Hairfree error (product damaged in transit, wrong product shipped, faulty device/container product) please send us back your products within 30 days of delivery. We will refund the cost of shipping and send you a replacement order free of any charges.
Multiple returns/refunds If a customer places more than one order within the 60 day guarantee period we reserve the right to refund only the first order on the basis that the customer has previously evaluated the product and is satisfied with the results before placing a second order. In the event of a customer fraudulently making multiple returns and refunds from the same or similar address, payment source, account or variations thereof, we reserve the right of refusal and compensation.
Payment of Refund Payment of a refund will be made against the original credit/debit card/PayPal account used. Please allow up to 14 days for the products to be returned and a further five days for your refund to be processed. It may take up to 30 days for the payment to appear on your bank statement.